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Repair Policy

If your equipment requires factory attention, contact ITI’s Customer Service Dept. at 413.562.3606 for a Return Authorization Number. Please be prepared to furnish your model and serial numbers. Return the equipment to ITI, freight prepaid.

Ship To:

Instrument Technology, Inc.
33 Airport Road
Westfield, MA 01085-1357

Please note Return Authorization Number on checks, purchase orders, and all shipping documents.

Upon receipt of your equipment, ITI will assess its condition to determine if repairs are needed. If repairs are required, we will quote repair costs and a schedule for repairs. Your options at this point are:

  1. Accept Repair:
    To proceed with the repair, ITI will require a purchase order for the full quoted repair price.
  2. Decline Repair – Upgrade to a New Instrument:
    Choosing this option requires a purchase order for the new equipment at its quoted price. ITI will ship out the next available unit.
  3. Decline Repair:
    Please note – Most repair evaluations require a partial or complete disassembly of the equipment. Once disassembled, it is impossible to return it to the customer in “as received” condition. At the customer’s option, ITI will either return your equipment in its disassembled state, or dispose of it.